Kikray Privacy Policy — How Your Data Is Stored and Protected

This privacy policy is issued by the company operating the Kikray platform. It applies to the kikray.com website, mobile application, and all digital services provided by Kikray.

This Privacy Policy takes effect as soon as you register with Kikray, use our services, or get in touch with us. By continuing to use Kikray's services, you agree to this policy.

This policy is written in plain English so every user in Bangladesh can clearly understand their rights. If anything is unclear, please reach out to our support team.

Kikray only collects information that is genuinely necessary to provide our services. No excessive or unnecessary data is collected.

Personal Identity Information:

• Full Name & Date of Birth
• Mobile Number & Email Address
• National ID Number (for KYC verification)
• Current & Permanent Address
• Occupation & Source of Income (where applicable)

Financial Information:

• Mobile Banking Number (Mobile Pay, Nagad, Rocket, etc.)
• Transaction History & Amounts
• Deposit & Withdrawal Records

Technical Information:

• IP Address & Device Information
• Browser Type & Version
• Login Time, Date & Location
• Gaming Activity Logs

Kikray collects your information in several ways. Each method has its own purpose, and your interests are protected in every case.

We never collect your information without your permission. All data is collected solely on the basis of the consent you provided at the time of registration.

Kikray uses the information it collects only for specific, defined purposes. Your data is never used for any unauthorised purpose.

• Account Management: Your information is used for registration, login, password recovery, and account security.
• Payment Processing: Financial information is used to process deposits and withdrawals.
• Security Assurance: Technical data is analyzed to detect fraud and suspicious activity.
• Customer Support: Your account and transaction history are used to resolve your issues as quickly as possible.
• Legal Compliance: Some data processing is mandatory to meet regulatory requirements.
• Personalized Experience: Your data is used to show you relevant games and offers based on your preferences.
• Marketing Communications: With your consent, you may receive SMS or email updates about promotions and offers.

Kikray never sells your personal information. However, limited data may be shared with trusted partners where necessary to deliver our services.

• Payment Providers: Only the necessary financial information is shared with mobile banking partners such as Mobile Pay, Nagad, and Rocket to process transactions.
• Technology Service Providers: We work with trusted technology companies for server management and cybersecurity. All are bound by strict confidentiality agreements.
• Game Provider: For live games and slots, only gaming-related data may be shared with third-party game developers.
• Legal Authorities: Kikray is legally required to share information with relevant authorities when directed by a court order or required for a legal investigation.

Your information is not shared with any third parties outside the cases mentioned above. All partners are contractually bound to comply with strict data protection policies.

Cookies and similar technologies are used to enhance your experience on the Kikray website and app.

You can disable cookies through your browser settings. However, turning off essential cookies may cause certain features of the site to stop working properly.

Kikray does not retain your data indefinitely. A specific retention period is defined for each type of information we hold.

• Account Information: For the duration of account activity and up to 5 years after closure, as required by law.
• Financial Transaction Records: A minimum retention period of 7 years is mandatory under financial regulations.
• KYC Documents: Up to 5 years after account closure, in accordance with regulatory guidelines.
• Support Conversations: Up to 1 year after the issue is resolved.
• Technical Logs: Up to 90 days for security review purposes.

Once the designated retention period ends, your data is securely deleted or anonymised in a way that makes it impossible to identify you.

As a Kikray member, you have clear rights over your personal data. Reach out to us at any time to exercise these rights.

Kikray's services are intended exclusively for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age verification is mandatory at the time of registration.
• Age is verified through date of birth and national ID during the KYC process.
• If a minor's information is collected inadvertently, the account will be closed and the data deleted as soon as it is identified.

If a parent or guardian believes their minor child's information has been submitted to Kikray, please contact our support team immediately.

Kikray may update this Privacy Policy as needed. For significant changes, advance notice will be sent to your registered email or mobile number.

Continuing to use our services after any changes are made will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any privacy-related questions or concerns, please get in touch with us:

• Email: support@kikray.com
• Live Chat: Click the chat icon at the bottom right of the site
• Support Hours: 7 days a week, 24 hours a day