Kikray Terms & Conditions — Complete Information on Your Rights and Responsibilities

These Terms and Conditions apply to the use of the Kikray platform and all its services. "Kikray", "we", and "our" refer to the company operating this platform. "You", "user", and "member" refer to any registered or unregistered user.

Kikray is an internationally licensed online gaming platform. To use our services, you must meet the following eligibility requirements:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in the country where you are located.
• You must confirm that you are using this platform voluntarily and in sound mental state.
• Your account has not previously been closed by Kikray.

These Terms and Conditions have been published in English for the convenience of Bangladeshi users. The English version shall be considered final for the purposes of any interpretation.

You are required to provide accurate and complete information when registering on Kikray. Opening an account with false information is strictly prohibited and may result in account termination.

The following information must be filled in accurately at the time of registration:

• Full Name (as per national ID)
• Date of Birth (for age verification)
• Active mobile number and email address
• Current Address

Kikray may request additional documents for KYC (Know Your Customer) verification at any time, such as a national ID, passport, or driving licence. Failure to submit the required documents may result in withdrawals being withheld. Only one account per person is allowed. If multiple accounts are detected from the same device, IP address, or payment method, all associated accounts will be closed.

Kikray supports Bangladesh's most popular mobile banking methods, including Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit: ৳500
• Minimum withdrawal: ৳500
• Maximum single withdrawal: ৳50,000 (standard members), ৳2,00,000 (VIP members)
• Withdrawal processing time: typically within 15 minutes to 24 hours
• Daily withdrawal limits vary depending on account type

KYC verification must be completed before any withdrawal can be processed. Withdrawals may be withheld if the deposited amount has not been wagered at least once. Kikray does not charge any deposit fees, though third-party payment providers may apply their own charges.

If fraudulent or suspicious transactions are detected, Kikray reserves the right to suspend payments and investigate the account.

Kikray offers a variety of bonuses and promotions, each with its own specific terms. Please read the relevant terms carefully before claiming any bonus.

• Welcome Bonus: New members will receive a bonus on their first deposit. To withdraw this bonus, the specified wagering requirements must be met.
• Cashback Bonus: Weekly or monthly cashback is credited directly to your account and generally carries no wagering requirements.
• Free Spins: Usable on selected slots games. Separate terms apply to winnings from free spins.
• Referral Bonus: Refer a friend to Kikray and both of you earn a bonus. Referral bonuses are subject to their own terms.

General bonus rules: Multiple bonuses cannot be used simultaneously unless explicitly permitted. Expired bonuses will be automatically cancelled. Kikray reserves the right to modify or cancel any bonus offer at any time.

All games on Kikray operate to international standards. Results are determined by a certified RNG (Random Number Generator), which cannot be influenced or controlled by any individual.

• The RTP (Return to Player) rate for each game is listed on its individual game information page.
• If a technical issue occurs during a game, bets from incomplete rounds will be refunded.
• In live games, the dealer's decision is final. If a dealer error is proven, Kikray may reverse the decision.
• In Sports Betting, match results are determined based on the official announcement by the relevant authority.

If your internet connection drops during gameplay, the result will be determined based on the data saved on the game server. Kikray will not accept liability in such cases.

The following activities are strictly prohibited on the Kikray platform. Violations may result in permanent account closure and forfeiture of all funds:

• Using the platform for money laundering or any other illegal purpose
• Using bots, scripts, or automated tools to play games
• Creating multiple accounts to abuse bonuses
• Attempting to gain unauthorized access to another member's account
• Attempting to hack the platform's systems or exploit vulnerabilities
• Colluding or engaging in group cheating with other members
• Making deposits using stolen or another person's payment method

Kikray uses advanced technology to continuously monitor for suspicious activity. Kikray reserves the right to take legal action if fraud is detected.

Kikray takes the protection of your personal information very seriously. To learn how we collect, store, and use your data, please refer to our Privacy Policyfor full details.

• Your personal information is never sold to third parties.
• Information may be shared with relevant authorities when required by legal obligation.
• All data is secured with 256-bit SSL encryption.
• Even after your account is closed, certain information may be retained for a specified period as required by law.

You may request to view or delete your stored data at any time. To make a request, please contact our support team.

Kikray strives to provide the highest quality service, but is not liable for the following:

• Game loss or transaction delays caused by internet disconnection
• Account information compromised due to the user's own negligence
• Delayed transactions due to third-party payment gateways
• Any legal issues arising from online gaming being prohibited in the user's country
• Temporary service outages due to unexpected technical errors

Kikray's maximum liability shall never exceed the total amount of the transaction in question.

You may voluntarily close your Kikray account at any time. Please ensure all pending withdrawals are completed before closing your account. Self-exclusion is also available as part of our responsible gaming commitment.

Kikray may suspend or close an account for the following reasons:

• Violation of any section of these Terms and Conditions
• Detection of fraud or suspicious activity
• Failure to pass KYC verification or submission of false documents
• Account inactive for an extended period (12 months)
• At the user's own request

If your account is closed, any remaining valid balance will be refunded via the original payment method. However, if the closure is due to fraud, funds may be forfeited.

Kikray reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, advance notice will be sent to your registered email or mobile number.

Your continued use of the platform after updated Terms are published will be taken as your acceptance of the new Terms. We recommend visiting this page regularly to stay informed.

If you have any questions about these Terms, please contact our support team:

• Email: support@kikray.com
• Live Chat: chat button at the bottom right of the site
• Hours: 7 days a week, 24 hours a day